Rückerstattung-Politik

Refunds are available only after an eligible damaged, defective or materially incorrect item is reviewed and approved.

How refunds work

For visible parcel damage or an immediately apparent issue, report it preferably within 48 hours of delivery; report another defect or mismatch promptly after discovery. Include your order number and clear photos or video where reasonably possible. Once the returned item is received and inspected, an approved refund is sent to the original payment method within 10 business days. Your bank or payment provider may need additional time to post it. This process does not limit rights available under applicable consumer law.

Non-refundable orders

Change-of-mind and preference changes made after the personal size and order confirmation are not refundable. Customised and sale items are not refundable unless damaged, defective or materially different from the confirmed size, measurements or specification.

For help, email info@goatcollection.in or call/WhatsApp +91 84520 98808.