Return Policy

Return & Refund Policy – GOAT Collection

At GOAT Collection, we are committed to providing you with a smooth and satisfying shopping experience. Please read the Return & Refund Policy below, which governs all purchases made with us.

1. No Refunds

All purchases made are final.
Refunds will not be provided for any reason other than damage or manufacturing defects.

We may offer a credit note of the same value for your next purchase after receiving the product back in its original condition.

Conditions for Exchange or Credit Note

To be eligible:

  • The product must be unused
  • All tags must be intact
  • The product must be in its original, undamaged packaging

2. Damaged or Defective Products

Reporting Damaged/Defective Items

If you receive a damaged or defective product, you must notify us within 48 hours of delivery by emailing
📩 info@goatcollection.in
Please include:

  • Your order number
  • Clear photographs of the damage or defect

Exchange Process

After verification, we will:

  • Provide return instructions
  • Arrange for pickup
  • Issue a replacement once the returned product is received and inspected

3. Initiating a Return/Exchange

Contact Information

To start a return or exchange request:
📩 Email: info@goatcollection.in
📞 Phone: 8452098808

Return Shipping

If an exchange is approved, our team will arrange a pickup.
Once the product reaches us and passes inspection, your replacement will be dispatched.

4. Refund Policy

No Refunds on Non-Damaged Products

Refunds will only be processed if the product is:

  • Damaged
  • Defective
  • Found to have a manufacturing flaw

Refund Process

Approved refunds will be issued to the original payment method within 10 business days after the product inspection is completed.

5. Non-Refundable Items

The following items cannot be returned or refunded:

  • Customized or personalized products
  • Sale or discounted items
  • Products with opened or damaged packaging
  • Items that show signs of use

6. Management Discretion

All decisions regarding returns, exchanges, or refunds are at the sole discretion of GOAT Collection management.
We reserve the right to decline requests that do not meet the conditions stated in this policy.

By completing a purchase, you acknowledge and agree to the terms outlined in this Return & Refund Policy.