Return Policy

Because each jacket is made after a personal size and order confirmation, returns are accepted only for products received damaged, defective or materially different from the confirmed order.

Report an issue

For visible parcel damage or an immediately apparent issue, contact us preferably within 48 hours of delivery so we can also pursue the courier record. For another defect or mismatch, contact us promptly after discovery at info@goatcollection.in or +91 84520 98808. Include the order number and clear photos or video where reasonably possible. This reporting process does not limit rights available under applicable consumer law.

Resolution

After review, we may arrange a free pickup and offer a correction, replacement, exchange, credit note or refund, as appropriate. The item must be unused, with its original tags and packaging. A jacket that materially differs from the size, measurements or specification confirmed before production is eligible for review. Customised items and sale items are otherwise not eligible unless damaged, defective or materially different from the confirmed order.

Change-of-mind returns

We do not accept returns for buyer's remorse or preference changes after the size and specification have been confirmed. If a fit concern relates to measurements or preferences supplied and confirmed by the customer, our team will assess possible alteration or remake options and disclose any charge before additional work begins.